Technical Onboarding Questionnaire

Client & Primary Contact Information

Client / Venue Name *

Venue Address *

Primary Contact Name *

Primary Contact Email *

Primary Contact Phone *

Venue Type *

Environment Type *

Do you currently offer your guests Wi-Fi? * Yes No

Coverage Area — Square Footage (optional)

IT Support & Network Expertise Assessment

1. Who is primarily responsible for managing your network hardware? * Internal IT Outsourced MSP Primary Contact/Owner ISP Handles Everything No Designated IT / Unsure

2. How would you describe your team's familiarity with network administration? * Experienced (Can independently configure VLANs, static IPs, and firewalls) Moderate (Can follow step-by-step setup guides or log into router settings) Minimal / None (We require fully assisted setup or an outside IT partner)

3. Which of the following can your team do? (select all that apply) * Configure VLANs and subnets on switches/firewalls Log into router/AP management portal Assign static IP addresses or modify DHCP settings Set up isolated guest Wi-Fi networks None of the above / Unsure

Hardware Identification

This information ensures your hardware will support your network security, staff isolation, and guest Wi-Fi requirements before setup begins.

4. Do you know the make and model of your Access Points? *

Why: Distinguishes commercial/enterprise APs from consumer router/AP combos that lack central management or VLAN support.

Enter details below No / Unsure None

5. What type of Wi-Fi equipment are you using? * Dedicated Access Points (mounted on ceilings/walls, wired back to a central switch) Standalone Consumer / All-in-One Wi-Fi Router (box provided by ISP) Mesh Wi-Fi System (e.g., eero, Google Nest Wi-Fi, Orbi) Unsure

Network Capabilities & Power Infrastructure

6. Does your hardware support Virtual LANs (VLANs) / Multi-SSID isolation? *

Why: Hospitality venues legally and operationally must separate Point-of-Sale (POS) traffic from guest Wi-Fi.

Yes No Unsure

7. How many separate Wi-Fi networks (SSIDs) do you plan to broadcast? * 1 Network (Shared by all devices) 2 Networks (e.g., Staff/POS + Guest) 3 or more Networks (e.g., Staff/POS + Guest + Smart Devices/IoT)

8. How will the Access Points receive power? * Power over Ethernet (PoE) via a PoE Network Switch Power over Ethernet (PoE) via standalone PoE Power Injectors Standard AC Power Adapters plugged into wall outlets Unsure

9. If using PoE, what PoE standard does your switch or injector support? * Standard PoE (802.3af — up to 15.4W) PoE+ (802.3at — up to 30W) PoE++ (802.3bt — higher power) Unsure

10. How are your Access Points managed? *

Why: Standalone APs must be configured individually, which makes seamless roaming (802.11k/r/v) impossible across larger floor plans.

Centralized Cloud Platform (e.g., Meraki, UniFi Cloud, Aruba Central) On-Premise Hardware Controller Individual Standalone Web Pages / Mobile App per AP Unsure

Site & Installation Details for IT Support Scoping

If it is determined that you require IT expertise, these details help our IT partners estimate on-site work, cabling, and scheduling before they visit your venue.

No site visit will be requested or planned before we review this questionnaire and discuss it with you.

1. Site Infrastructure & Cabling

Approximate Floor Area (sq ft / sq meters) (optional)

Is structured Ethernet cabling (Cat5e/Cat6) already run to the places where Access Points need to be mounted? *

Why IT partners need this: Running new Ethernet cables through walls or drop ceilings is often the largest cost factor in an AP installation.

Yes, Ethernet wall jacks/cables are in place No, new cabling needs to be installed Unsure

Is there an open, accessible rack, cabinet, or wall-space near the main internet router for extra equipment (like a )? *

Why IT partners need this: Helps them know if they need to bring a wall patch panel, rack, or small enclosure.

Yes No Unsure

2. ISP & Internet Supply

Why IT partners need this: Verifies whether the pipe is fast enough to handle both POS transactions and guest Wi-Fi traffic.

Internet Service Provider (ISP) *

Subscribed Speed / Package

Is the modem/router unit owned by the ISP or owned by the venue? *

Why IT partners need this: ISP-owned modems often require a call to the provider to enable “Bridge Mode” or turn off built-in Wi-Fi.

Owned by the ISP Owned by the venue

3. Access & Logistics for On-Site Visits

Ceiling Type & Height: *

Why IT partners need this: Determines if the technician needs a tall ladder, a scaffold, or specialized mounting brackets.

Drop tile ceiling (standard commercial grid) Drywall / Solid ceiling Open rafters / Exposed wooden or steel beams High ceilings — Over 12 ft / 3.5 m (ladder or lift required)

Preferred Technician Access or Telephone Setup Hours: *

Why IT partners need this: Restaurants and cafés usually require installations to happen before opening (e.g., 6:00 AM – 9:00 AM) or on days they are closed to avoid disrupting service.

Include day	Day	Start	End
	Monday
	Tuesday
	Wednesday
	Thursday
	Friday
	Saturday
	Sunday

Check each day a technician may visit you or are available for telephone setup, then set the preferred access window for that day.

Daily operating hours or closure notes (optional)

Hardware Photos & Comments

Choose photos or videos

Click anywhere in this box to open the file chooser

or drag and drop up to 3 files here

Photos (PNG, JPG) · Videos (MP4, MOV) · max 50 MB each

Optional but Recommended: Upload 1–3 photos or short videos of your current equipment (ceiling-mounted pods, router/switch box, or back sticker labels) to help us verify your hardware without extra back-and-forth email.

Additional comments

Notice & Acknowledgement

Notice Regarding Network Compatibility & IT Support

Providing a secure, reliable network deployment requires compatible hardware and dedicated network administration.

If your responses indicate incomplete hardware specifications or a lack of internal IT resources, you may be required to purchase a pre-configured access point from our IT partner or engage an independent IT consultancy or one of our recommended IT partners prior to system setup.

I acknowledge that third-party IT support or hardware upgrades may be required prior to network setup. Furthermore, I agree the information I have provided will be shared with your IT partner. *