We believe that respecting guest privacy is not just a legal obligation but a cornerstone of a great customer relationship. That’s why our platform is engineered from the ground up to be fully GDPR compliant. We provide you with the tools to collect valuable guest data responsibly, ensuring you and your customers are always protected.
The core principle of GDPR is clear, straightforward consent, and our platform enforces this “consent by design” approach to remove guesswork and potential liability for your business. This commitment is evident as our login forms never use pre-ticked boxes, guaranteeing that every opt-in you receive is an active, explicit, and freely given affirmative choice.
We also provide your guests with granular control through features like Micro Opt-ins, which allow them to consent to specific communications, such as a newsletter, without having to agree to all marketing, a key requirement for valid consent. To further enhance transparency, features like AdCards allow you to clearly show guests why you are asking for their data and the benefits they will receive.
Proving compliance is just as important as being compliant itself. In the event of an inquiry, you need a clear record of how and when consent was obtained, and Fydelia handles this for you automatically.
Our system creates a timestamped, verifiable log for every single opt-in. This digital audit trail records the specific guest, the exact time and date of their consent, and the marketing purpose they agreed to, providing you with robust, tangible evidence of your compliance for complete peace of mind.
Fydelia respects the rights of the individual as mandated by GDPR. Our platform makes it straightforward to display your data and privacy policies by linking them directly on the WiFi splash page.
It also helps you facilitate user requests; should a guest exercise their “Right to be Forgotten,” our system enables you to easily locate and manage their data in accordance with your legal obligations.
With Fydelia, you can be confident that your guest WiFi solution is a trusted partner in protecting your brand and respecting your guests’ privacy.
