UniFi guest networks redirect unauthenticated clients to an external captive portal. These articles cover controller setup, UniFi OS admin users, UDM/UDM Pro, iPhone redirect failures, and guests who authenticate but get no internet.
Usually the Ubiquiti Dream Machine Pro units are managed from the UI.COM interface.However for external captive portals, it is a requirement to be able to…
Preparation You will need: A controller with the latest software version, which is one of the following: CloudKey with an externally accessible IP or FQDN…
How to configure your splash page to authenticate guests onto your UniFi Controller With UniFI, guests are sent to the Fydelia server and the redirect includes…
Ubiquiti UniFi devices do not use standard power supplies. To make cabling simpler, they just need one single "PoE" cable. PoE stands for "Power…
Overview Ubiquiti does not allow systems like Fydelia to authenticate devices via API using UI.com. Fydelia must be able to contact the controller directly…
Summary The company Ubiquiti has made a major update to its authentication protocols, specifically for the UniFi controller and UniFi OS consoles. By…
You can easily adopt your access points to a new controller. Follow these steps to automatically migrate. Prerequisites The new controller must be online…
Powering up your new UniFi U6 Access Point is simple. When you receive the starter kit just follow these instructions: CONNECTING YOUR UNIFI AP
There have been many changes over the years. This article covers key differences: Version 6 and earlier Remember this version? This is still available in…
If your guests are connected to the access point but are not seeing the splash page, it means that the device isn't even reaching Fydelia and there can be a…
Last updated: 29 October 2026 · Tested on UniFi Network 10.x This guide shows you how to point a UniFi controller at Fydelia as its UniFi external…
With UniFi Fabrics you do not need to set up local users, or provide direct access to your controller. This is especially useful if the controller is located…
If you are running version 7.4 or above of the UniFi Network Controller that uses the hotspot manager, the Guest control option is no longer available…
No Internet Connection A common error you will see is "No internet connection" even though the device has connected to your guest network it won't redirect to…
Some users have reported problems connecting to their UniFi controllers using PCs and Laptops. The error is either "No network available", or the connection…
Ubiquiti requires any 3rd party guest WiFi system, such as Fydelia, to have direct access to the controller in order to be able to authenticate devices…
Follow these steps if you are running controller version 6 or earlier: Create an open Wireless Network On the left menu click Wireless Networks Enable the…
Follow these steps if you are running controller version 7.x New guest Hotspot On the left menu click Profiles Set the authentication type to "External Portal…
Enable hotspot Edit your WiFi network In Advanced, choose MANUAL Tick "Hotspot portal" to reveal the "hotspot portal" link: (NOTE: You may wish to click and…