When a guest connects to a free WiFi network they are redirected to a WiFi login page such as the one shown here on the right. This is known as a “Captive Portal” or “Splash” page. The network will not let customers through to the internet until they have completed this login form, including acceptance of your basic terms and conditions. In order for this to happen, standard internet routers often do not have this […]
Enable the Certificates feature If you are unable to see Certificates under the System menu, enable it here: Go to System -> Feature Visibility Enable it: Install your certificate Go to System -> Certificates and choose Local Certificate: Upload your certificate file: NOTE: You can use Fydelia’s wildcard certificate if needed, which will provide SSL for the domain: “login.fydelia.com”. Contact us for more information. Once installed, open User & Authentication -> Authentication Settings Select your […]
Summary The company Ubiquiti has made a major update to its authentication protocols, specifically for the UniFi controller and UniFi OS consoles. By July 2024, all UniFi cloud accounts will need to have Multi-Factor Authentication ( MFA ) enabled as an added security measure. Guest WiFi systems such as Fydelia will no longer work with MFA accounts and you will need to take action in order to avoid service disruption Background If you are a user of Ubiquiti’s services and have […]
There are only two areas to update in EnGenius to get your splash page up and running: 1. CAPTIVE PORTAL SETTINGS Edit the SSID you wish to use for guest WiFi Choose “Captive Portal” and select “custom RADIUS”: Enter the RADIUS IP addresses and ports as follows: Contact support to retrieve your RADIUS Secret key In the Advanced Settings add the following domain to Walled Garden: ondemand.fydelia.com Be sure to tick the HTTPS Login option […]
No Internet Connection A common error you will see is “No internet connection” even though the device has connected to your guest network it won’t redirect to the captive portal: Solution In the past UniFi recommended to not enable HTTPS Redirect as it can intercept SSL traffic and cause issues with some devices. However with the newer controller versions of 7.x this is no longer an issue and, infact, is required to avoid this iOS […]
Integrating your Zyxel Nebula Cloud portal with Fydelia is simple. PREREQUISITES: Setting up your SSID Click EDIT on the right side: Walled garden settings Adding your Fydelia splash page Note: Under “Captive portal behaviour” we have set the guest redirection to go to https://www.fydelia.com after login Simple as that. Guests can now sign in to your Zyxel network using your branded Fydelia login page.
