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How-Tos, Tips and Tricks

Task-oriented articles: splash page edits, captive portal redirect issues, and day-to-day Fydelia setup.

Adding a certificate to a Fortigate Captive portal to prevent browser errors

Enable the Certificates feature If you are unable to see Certificates under the System menu, enable it here: Go to System -> Feature Visibility Enable it…

Under How-To's Tips and Tricks > SSL management

Enabling Fydelia Presence Analytics on Cisco Meraki

Presence analytics are really where Fydelia’s power lies for reporting. For detailed reporting you will need to enable the Analytics API on your Meraki…

Under How-To's Tips and Tricks > Getting Started

Finding and Editing Your Splash Page

In this article you will learn how to: List splash pages available Edit your splash page logo Change page images Prerequisites: You need to be logged into your…

Under How-To's Tips and Tricks > Getting Started > Splash pages

How to add a background slider with zoom effect to your guest WiFi splash page

In this demonstration we’ll see how to add and customise a background image slide show with zoom effect. https://www.youtube.com/embed/q9nwAeWFzFA

Under How-To's Tips and Tricks > Getting Started

How to add an Account user to your Account

To add an account user to your account you need to: Go to ACCOUNTS Click on the Eye icon to view the account details Click ADD USER: Enter the details for the…

Under How-To's Tips and Tricks > Getting Started > Account users

How to block a compromised Amazon Firestick

Since March 2022, Fydelia has seen a surge in incidents relating to the Amazon FireTV / Firestick system. Symptoms The device attempts to access the internet…

Under How-To's Tips and Tricks

How To Change The Redirect URL After Successful Login

It's easy to direct your guests to a website or even your Facebook or Instagram page once they have logged in to WiFI Prerequisites: You must already be in…

Under How-To's Tips and Tricks > Getting Started

How to Download the Visitor Reports

When logged in to your account, click on REPORTING AND ANALYTICS Click on REPORTS Click on DOWNLOAD VISITOR DATA Specify your selection by Choosing the number…

Under How-To's Tips and Tricks > Features > Reporting

iPhone QR scanning won't redirect to captive portal

You may have noticed that iPhones do not close the camera when scanning an unsecure (open) network. Open networks are typical for external captive portal…

Under How-To's Tips and Tricks > Getting Started

Key Announcement for UniFi API Users: MFA - Multi Factor Authentication with Ubiquiti UniFi in July 2024

Summary The company Ubiquiti has made a major update to its authentication protocols, specifically for the UniFi controller and UniFi OS consoles. By…

Under How-To's Tips and Tricks > Getting Started > Ubiquiti UniFi

Logging in to your account

In this article you will learn how to log in to your Fydelia OnDemand account 1. Entering edit mode Logging in Visit https://ondemand.fydelia.com Enter your…

Under How-To's Tips and Tricks > Getting Started

Page Settings

Elevate your splash page to the next level with custom styling. Prerequisites: Knowledge of advanced CSS. Custom Fonts file. Creating eye-catching splash pages…

Under How-To's Tips and Tricks

Reserved classes

class: fod_hide_on_thankyou Put this class on desired element(s) if you want them hidden when form is successfully submitted. class: fod_norewrite Use this…

Under How-To's Tips and Tricks

Shared Sign-on Across Your Estate

The guest WiFi experience should be effortless — a true one-and-done sign-in. With Fydelia’s Shared Sign-On, it is. Once a guest connects at any one of your…

Under How-To's Tips and Tricks > Features > WiFi Marketing

Styling Widget

Your splash page is already pixel-perfect—but you’d like to fine-tune it just a bit more. With the Styling Widget, you will easily apply small, precise tweaks…

Under How-To's Tips and Tricks > Features

Styling Widget - Buttons

Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…

Under How-To's Tips and Tricks

Styling Widget - Form

Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…

Under How-To's Tips and Tricks

Styling Widget - Inputs

Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…

Under How-To's Tips and Tricks

The UniFi controller interface versions

There have been many changes over the years. This article covers key differences: Version 6 and earlier Remember this version? This is still available in…

Under How-To's Tips and Tricks > Getting Started > Ubiquiti UniFi

Walled Garden and Firewall IP settings

In some cases you may need to update your walled garden and firewall settings. Here's what you need to know... Walled Garden In order to allow some systems…

Under How-To's Tips and Tricks > Getting Started > General setup > Hardware and Networks