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Help Centre Knowledge Base

Guides and how-tos for using the platform.

Ruckus Unleashed External Captive Portal setup

Ruckus Unleashed is designed for smaller deployments and is known for its simplicity. It's easier to set up and manage compared to larger-scale solutions like…

Under Hardware and Networks > Ruckus

Send customer WiFi data in real time to your MailChimp email marketing platform

In this demonstration we will see how to easily connect your Fydelia account to your MailChimp marketing automation platform…

Under Marketing Integrations > Mailchimp

Send Guest WiFi data to your Campaign Monitor list

You can capture Guest WiFi marketing data in real-time into your Campaign Monitor account. Here's how: https://www.youtube.com/embed/R7l9xtvI4As

Under Marketing Integrations > Campaign Monitor

Send Guest WiFi data to your Constant Contact lists

To set up your Constant Contact integration, we will need to obtain a refresh token and connect it to your Fydelia OnDemand sub-account. To do so follow the…

Under Marketing Integrations > Constant Contact

Send guest WiFi data to your SproutSend marketing platform

In this demonstration we will see how to easily connect your Fydelia account to your SproutSend marketing automation platform…

Under Marketing Integrations > Me&U

Set VAT amount on your WiFi passes

It's easy to adjust the VAT tax rate associated with your paid internet WiFi passes. Follow these steps: Log in to the portal and ensure you're in the correct…

Under Getting Started > WiFi Pass

Setting up voucher pages with Plasma Cloud

To get your Fydelia splash page working with your PlasmaCloud network, just email support@fydelia.com and provide these details: The Fydelia splash page URL…

Under Hardware and Networks > Plasma Cloud

SevenRooms CRM Integration

Creating a live feed of guest data into your SevenRooms CRM account is simple. Just follow these basic steps: Creating a new Password Locker entry From the…

Under Marketing Integrations > SevenRooms

Shared Sign-on Across Your Estate

The guest WiFi experience should be effortless — a true one-and-done sign-in. With Fydelia’s Shared Sign-On, it is. Once a guest connects at any one of your…

Under How-To's Tips and Tricks > Features > WiFi Marketing

Simplifying Guest WiFi

https://www.youtube.com/embed/Bc3bJMNglMQ

Under Getting Started > WiFi Marketing

SonicWall - Setup guide

How to configure your splash page to authenticate guests onto your SonicWall Controller  With SonicWall, guests are sent to the Fydelia server and the…

Under Hardware and Networks > SonicWall

Splash Page Background Slider

Background (Image) Sliders give you the ability to rotate through beautiful images in the background, delivering a modern and premium feel while providing…

Under Features > WiFi Marketing

Splash Page Background Video

Using a Background Video allows you to create a modern, immersive, and premium splash page that captures attention and keeps your guests visually engaged while…

Under Features > WiFi Marketing

Splash Page Image Slider

The image slider is a dynamic visual element that automatically or manually cycles through a series of high-quality images (or sometimes text overlays with…

Under Features > WiFi Marketing

Splash Page Interstitial Video

Interstitial Videos let you showcase short, impactful video messages on your splash page, creating a dynamic and premium branded experience while keeping…

Under Features > WiFi Marketing

Splash Page Videos and Images

Eye-catching video and slideshow backgrounds, plus interstitial videos, create a premium branded experience and keep guests engaged during login. They also…

Under Getting Started > Features > WiFi Marketing

Starting a 14-day trial

You can start a trial once you have created a new client demo page (click here for the how-to): Log in to the portalClick PORTALLicences and DEMOS Find your…

Under Getting Started > Licences & Subscriptions

Step by Step : Connecting a UniFi Access Point

Powering up your new UniFi U6 Access Point is simple. When you receive the starter kit just follow these instructions: CONNECTING YOUR UNIFI AP

Under Hardware and Networks > Ubiquiti UniFi

Stripe Key Settings

When using WiFi Pass you will need to enter your Stripe.com publishable key (pk) and also a restricted key (rk). Never use your secret key (sk). How to create…

Under Getting Started > WiFi Pass

Styling Widget

Your splash page is already pixel-perfect—but you’d like to fine-tune it just a bit more. With the Styling Widget, you will easily apply small, precise tweaks…

Under How-To's Tips and Tricks > Features

Styling Widget - Buttons

Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…

Under How-To's Tips and Tricks

Styling Widget - Form

Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…

Under How-To's Tips and Tricks

Styling Widget - Inputs

Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…

Under How-To's Tips and Tricks

Switching accounts in Reseller mode

In this article you will learn how to use the account switcher to switch between your various client accounts. You need to be logged into your Fydelia account…

Under Getting Started > Reseller features

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