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Getting Started
- Add VisitSafe Track & Trace to your splash page
- Adding a new client account
- Adding another account user
- Downloading your invoices
- Enabling Fydelia Presence Analytics on Cisco Meraki
- FB pixel for Fydelia
- Fydelia Dashboard Overview
- Generating free voucher codes
- Hotel WiFi Features
- How to add a background slider with zoom effect to your guest WiFi splash page
- How to change the redirect URL after successful login
- How to play a video Ad before guest WiFi users can sign on
- iPhone QR scanning won't redirect to captive portal
- Managing your clients with sub-accounts
- Managing your subscription
- Purchasing vouchers with WiFi Pass
- Real time analytics dashboard
- Reports
- Set VAT amount on your WiFi passes
- Simplifying Guest WiFi
- Starting a 14-day trial
- Use your WiFi for COVID-19 Track & Trace
- Using free vouchers in your Fydelia splash page
- Walled Garden and Firewall IP settings
- What is WiFi marketing?
- WiFi Pass overview
- Show Remaining Articles ( 11 ) Collapse Articles
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- Add VisitSafe Track & Trace to your splash page
- Enabling Fydelia Presence Analytics on Cisco Meraki
- How to add a background slider with zoom effect to your guest WiFi splash page
- How to block a compromised Amazon Firestick
- How to change the redirect URL after successful login
- iPhone QR scanning won't redirect to captive portal
- Walled Garden and Firewall IP settings
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Integrations
- Build your DotMailer marketing database using WiFI
- Integrating with your TalkBox account
- Send customer WiFi data in real time to your MailChimp email marketing platform
- Send Guest WiFi data to your Campaign Monitor list
- Send guest WiFi data to your SproutSend marketing platform
- Zapier Integration Overview
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- Build your DotMailer marketing database using WiFI
- Integrating with your TalkBox account
- Send customer WiFi data in real time to your MailChimp email marketing platform
- Send Guest WiFi data to your Campaign Monitor list
- Send guest WiFi data to your SproutSend marketing platform
- Zapier Integration Overview
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Hardware and Networks
- Accessing your Fydelia dashboard
- Aerohive
- Applying an SSL Certiificate to your MikroTik HotSpot
- Aruba - built in controller
- Aruba InstantOn
- Cambium - Setup guide
- Cisco Meraki
- Cisco Mobility Express
- Configuring your UniFi Splash page
- Connecting your UniFi Access Point
- Creating a FortiNet External Captive Portal
- Creating a Fydelia captive HotSpot portal on a MikroTik RouterBoard
- Creating a MikroTik Hotspot on a VLAN
- Creating an Admin user in a UniFi Controller (Classic Interface)
- Creating an Admin user in a UniFi site
- Creating an EnGenius splash page
- Datto OpenMesh Setup Guide
- DrayTek Vigor 28xx
- Enabling your splash page on your UniFi network
- External Captive Portal with OC200 V1.2.3
- Finding and editing your splash page
- Fydelia UniFi Managed Controller
- Guest Email validation with MikroTik
- Guest internet Voucher coupon generation on MikroTik
- How to redirect D-Link Nuclias guests to a Fydelia external captive portal
- How to set up a captive portal with Cisco Meraki
- How to set up an External Captive Portal with a UniFi Controller
- IgniteNet ecCloud External Captive Portal setup
- Integrating Fydelia with EnGenius EZMaster
- Migrating UniFi APs to another controller
- Ruckus - SmartZone Setup Guide
- Ruckus - ZoneDirector Setup Guide
- Setting up voucher pages with Plasma Cloud
- SonicWall - Setup guide
- Step by Step : Connecting a UniFi Access Point
- UniFi Hotspot Manager
- UniFi known issue: Problems connecting with Laptops
- UniFiOS captive portal splash page setup
- Walled Garden and Firewall IP settings
- What is PoE?
- Show Remaining Articles ( 25 ) Collapse Articles
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- Accessing UDM Pro directly from the WAN
- Configuring your UniFi Splash page
- Connecting your UniFi Access Point
- Creating an Admin user in a UniFi Controller (Classic Interface)
- Creating an Admin user in a UniFi site
- Enabling your splash page on your UniFi network
- Fydelia UniFi Managed Controller
- How to set up an External Captive Portal with a UniFi Controller
- Migrating UniFi APs to another controller
- Step by Step : Connecting a UniFi Access Point
- UniFi Hotspot Manager
- UniFi known issue: Problems connecting with Laptops
- UniFiOS captive portal splash page setup
External Captive Portal with OC200 V1.2.3
In order for the External Captive Portal feature to correctly work on the OC200, we have found that you will need to be running V1.2.3 (Controller version 3.2.12). We have a TPLink community forum post tracking the issues with the newer Controller version 4.1.15 which, at the time of writing this article, was not functioning as documented.
OC200
If you are not running version 1.2.3:
- Download and unzip version V1.2.3 (Controller version 3.2.12) from here
- Log into the OC200 locally (not via cloud) and choose UPGRADE in the firmware.
WARNING: You will LOSE ALL SETTINGS and won’t be able to restore from your backup file.
EAP225 V3
Fydelia should work with all compatible EAPs for the OC200 V1.2.3. Fydelia has tested against model EAP225 V3.
In order for the External Captive Portal feature to work, we have found you need to be running EAP firmware version 2.7, and not later. If you are not running this version:
- Download and unzip version V2.7.0 from https://www.tp-link.com/uk/support/download/eap225/v3/#Firmware
- Upgrade the EAP from your downgraded OC200 (running V1.2.3)
External Captive Portal
To redirect guests to your Fydelia splash page follow these steps:
Create a new External Captive Portal entry
Create a new portal entry as follows, using your full Fydelia.com splash page URL:

Free Authentication Policy
In order for the redirect to function, you must allow the ondemand.fydelia.com domain in the walled garden setting:

Access Control
Make sure that the following subnet is configured:

Operator user
Create a new Operator user in the OC200. These credentials will be used in Fydelia (see below)
- Go to Controller settings->User account
- Add a new user with Operate role privilege.
- Assign the user to the appropriate site:

Access Control
In order to allow the guest to be redirected out to Fydelia, you must add the following domain to your access control list under the Authentication menu:

Fydelia settings
In Password Locker, add the following entry details, using your operator username and password set above:

You’re all set!
You can now run your guest network using Fydelia’s powerful features.